How to fix Google Pay error code OR-IEH-01 and OR-IEH-02

Google Pay is currently one of the most popular payment platforms available. Google has put a lot of effort and thinking into its app, and you can easily use your credit or debit card to pay for your purchases on Google Play Store. However, like everything else in technology, this one has flaws.

Although most Google Pay customers have a trouble-free transaction experience, some have reported experiencing an error code OR-IEH-01 and OR-IEH-02 while attempting to use their credit cards. This article will lead you through the process and explain why this problem happens on your Google Pay app in detail. Simply continue reading and follow the solution provided below to fix the problem and resume using the app for purchases and other transactions.


  • There are several reasons why you are encountering this Google Payments issue.
  • Google may have detected potential fraud or risk when you used your card to make a purchase, resulting in the error message.
  • Google may be unaware of your firmware, or you may be using a VPN service that conceals your IP address from Google.
  • The information on your credit card does not match the information in Google Payments.
  • Your Google account’s home and primary languages are incorrectly displayed.


  • The OR-IEH-01 error on Google pay shows the error message, “An unexpected error has occurred. Please try again later.” Error code: [OR-IEH-01]”
  • While the error OR-IEH-02 gives you the error message, “Can’t purchase. Error OR-IEH-02“


  • These are frequent errors that can be easily corrected using the solutions offered in this article. All you have to do is correctly follow the procedures provided for a rapid resolution of the issue.

Method #1: Turn off your VPN service.

  • When purchasing through the Google Play Store, it is preferable to temporarily stop your VPN or proxy service. So, let’s stop your VPN by going through the steps outlined below:
  • Check the status of any VPN software you’re using.
  • Check to see if it is enabled in your location and if so, just disable it by clicking the disconnect or disable tab.
  • After you’ve stopped your VPN, try paying again to see if you’re still having issues.

Method #2:  Submit Your Documents to Verify Your Google Payments Account

  • OR-IEH-01 and OR-IEH-02 errors will result in the temporary suspension of your account. Google will send you an email with instructions on how to verify your account.
  • Follow the instructions and turn in your ID card or documentation.
  • In addition to your ID, you may submit documentation containing your name and address.
  • Utility bills and bank statements are examples of documentation that will support your identification card and validate your account.

Method #3:  Examine Your Credit or Debit Card Details

  • Check that your card information matches the name and address in your Google Payments. Now enter the needed information, such as the right card number, CVV, bank details, and so on, and try to complete the payment again.

Here’s how to determine the transaction of your payment:

  • To get started, go to and sign in to your Google Payments account.
  • Select the “Subscriptions and Solutions” web browser from the left menu after you’ve signed in to your Google Payments account.
  • After you’ve chosen Subscriptions and Solutions, go to the “Other purchase task” card and click View purchases.
  • Select the “Google Play” registration transaction to see your payment method.
  • If you need to modify your Google Payments IP address, go to the left menu and select “Payment methods.”

Conclusion: You can easily troubleshoot Error OR-IEH-01 and OR-IEH-02 now that you know how to fix them. You can also continue to purchase using the app without interruption. May you have a nice payment on all of your future transactions.

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